Shipping Policy

Thank you for considering Etosha and our sustainable and eco-friendly products! We strive to provide the best possible experience for our customers, which is why we have created a clear and concise shipping policy.


Shipping Locations and Timeframes
We currently ship our products to locations within India. Our estimated delivery time is between 7-10 business days or such other time as may be displayed to you at the time of purchase of any product. Please note that the actual delivery time may vary depending on your location and certain other external factors.


Shipping Rates
We offer free shipping on all orders above certain cart value and for rest of the orders, we will levy a standard Shipping Fees as it will be displayed on each product before making the final payment. For international orders, shipping costs will vary based on your location and the weight of the package. You can view the shipping cost during the checkout process before completing your order. 


Customs and Duties
International customers are responsible for any customs and duties fees that may be charged by their country. We recommend that you check with your local customs office for more information on any additional fees.


Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track your package on our courier partner's website.


Shipping Delays
While we strive to ensure timely delivery of your order, please note that shipping delays may occur due to factors beyond our control, such as inclement weather or courier partner delays. In such cases, we will do our best to keep you informed and updated on the status of your order.


Damage or Loss During Shipping
We take utmost care in packing and shipping our products. However, if you receive a damaged or defective product, please contact us within 48 hours of delivery and we will arrange for a replacement or refund.